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Refund Policy

Refunds are only considered for the following reasons:

  • Duplicate transactions
  • Incorrect purchases within FMC (FoodManagersCertification.com)

For a refund to be considered:

  • Purchase Transaction did not occur more than two (2) weeks previous.
  • A Certificate was not issued for the recent purchase in dispute.

Proctor Fee refund (For Proctored Exam)

  • 31 or more days prior to scheduled appointment time, full refund.
  • 5 – 30 days prior to scheduled appointment time, full refund of exam fee and Proctor fee minus a $10 cancelation fee.
  • Less than 5 days prior to scheduled appointment time, No Refund.

If your Refund Request passes the above requirements and you are still in need of a refund, you can request a refund by the following processes:

  • Login to your account
  • Submit a “Support Ticket” stating the reason why you are seeking a refund

After we have reviewed your refund request, we will promptly contact you within 24 hours during normal business hours.

For more information, contact the Food Manager Classes Online Food Manager Certificate Service by one of the following methods:


Updated: 10/9/2023